Customer service

THE CUSTOMER SERVICE THAT DISTINGUISHES LATERMEC

 

From the beginning, Latermec’s goal has been to provide a dynamic and personalized service.
We are proud to offer unparalleled support to customers throughout Europe.

 

MULTILINGUAL COMPETENCE

Our sales team, equipped with linguistic and technical skills, serves clients in English, German, French, Spanish, Arabic, Russian, and Italian. This multilingual approach enables effective communication with a wide range of clients, fully understanding their specific needs and offering tailored solutions.

 

EXTERNAL MAINTENANCE TEAM

Latermec also boasts an internal team of highly qualified maintenance technicians capable of performing assembly, disassembly, and repair work on-site, thus providing complete support to customers throughout Europe.

 

DIRECT DELIVERIES

In cases of need or emergency, we can provide direct deliveries throughout Europe, ensuring speed and reliability. By managing the entire supply chain internally, we guarantee that each order is handled with the utmost care, from purchase to final delivery, for uncompromising satisfaction.

 

THERMOGRAPHIC ANALYSIS

On request, we perform thermographic analyses with detailed reports to assess the operating condition of brick machines, screws, and dies. This check-up allows us to identify the causes of problems or inefficiencies.

We usually perform this inspection before and after our extrusion improvement interventions, made possible by Latermec’s proprietary modification of screw geometry.

           

 

ON-SITE TECHNICAL SUPPORT

We provide on-site technical assistance dedicated to improving all aspects of brick machines, from screws to dies. Our team carries out accurate on-site analyses, examining the machines and identifying issues. We are committed to solving any problem efficiently and promptly.